Privacy Policy — OSEA Solutions
OSEA Solutions ("OSEA," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website (oseasolutions.com), book a call with us, or otherwise interact with us, in accordance with the EU General Data Protection Regulation (GDPR) and Belgian data protection law.
1. Who We Are
OSEA Solutions
Registered address: Boulevard Industriel 9, 1070 Anderlecht, Belgium
Company number (BCE/KBO): BE 0805.577.476
Contact: contact@oseasolutions.com
OSEA Solutions is the data controller responsible for the personal data described in this policy.
2. What Personal Data We Collect
Depending on how you interact with us, we may collect:
- Contact details you provide directly, such as your name, email address, phone number, and company name (for example, via a contact form, email, or when booking a call).
- Booking data collected when you schedule a call through our booking tool (currently Calendly), including your name, email address, and any information you provide in the booking form.
- Newsletter/marketing data, such as your email address, if you subscribe to receive updates from us.
- Communications data, including the content of messages you send us and records of our correspondence.
- Technical and usage data, such as IP address, browser type, device information, and pages visited, which may be collected automatically through cookies or similar technologies (see Section 7).
We do not knowingly collect any special categories of personal data (e.g. health, religion, biometric data) through our website.
3. How We Use Your Data
We use personal data to:
- Respond to your inquiries and requests
- Schedule and manage calls and meetings
- Provide, operate, and improve our services
- Send you information you've requested or agreed to receive (e.g. newsletters)
- Maintain business records and comply with legal and accounting obligations
- Analyze website usage to improve our content and user experience (where cookies/analytics are enabled)
4. Legal Basis for Processing
Under GDPR, we rely on the following legal bases:
- Consent — for example, when you subscribe to a newsletter or accept non-essential cookies
- Performance of a contract — for example, when you book a call or engage our services
- Legitimate interest — for example, responding to inquiries, maintaining security, and improving our website, where this doesn't override your rights and interests
- Legal obligation — for example, retaining records required under Belgian accounting or tax law
5. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Service providers who process data on our behalf, such as our booking tool (Calendly), email/communication tools, website hosting provider, and, where used, analytics or CRM tools. These providers are only permitted to use your data to provide services to us.
- Professional advisors (e.g. accountants, legal counsel) where necessary
- Authorities, where required by law
6. International Data Transfers
OSEA works with a cross-border team and may use service providers located outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we take steps to ensure it is protected to a standard equivalent to GDPR, such as relying on providers certified under an adequacy mechanism or using Standard Contractual Clauses (SCCs).
7. Cookies and Tracking
Our website may use cookies and similar technologies to operate correctly and, where enabled, to understand how visitors use our site.
- Strictly necessary cookies are used to make the website function and do not require consent.
- Analytics and marketing cookies (if used) are only set with your consent, which you can give or withdraw at any time via our cookie banner/settings.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements (Belgian law generally requires certain business records to be kept for several years). Booking and inquiry data not converted into an ongoing client relationship is deleted or anonymized within a reasonable period after the last contact.
9. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data ("right to be forgotten")
- Restrict or object to certain processing
- Request a portable copy of your data
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit, www.autoriteprotectiondonnees.be) if you believe your data has been mishandled
To exercise any of these rights, contact us at contact@oseasolutions.com.
10. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. No system is completely secure, and we encourage you to contact us promptly if you suspect any unauthorized access to your data.
11. Children's Privacy
Our website and services are intended for business use and are not directed at individuals under 16. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
13. Contact Us
For any questions about this Privacy Policy or how we handle your personal data, contact:
OSEA Solutions
Boulevard Industriel 9, 1070 Anderlecht, Belgium
BE 0805.577.476